Accessibility Issue Redressal
Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)
In compliance with the SEBI circular, Paasa has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
1. Dedicated Channels
- Email: accessibility@paasa.com
- Helpline: +91 9871076013 (operational Mon–Fri, 10:30 AM – 6:00 PM IST)
- Web Form: Available on www.paasa.com/accessibility
2. Process
- All accessibility-related grievances will be acknowledged within 2 working days.
- Resolution/response will be provided within 15 working days.
- Complex issues requiring longer timelines will be communicated clearly to the complainant.
3. Escalation Matrix
| Level | Designation | Name | Contact | |
|---|---|---|---|---|
| Level 1 | Nodal Officer | Sparsh Sharma | sparsh@paasa.co | +91 95991 16301 |
| Level 2 | Compliance Head / Principal Officer | Navin Choudhary | navin@paasa.co | +91 70289 00521 |
For general grievances, you may also refer to our Grievance Redressal Policy and Complaint Status page.